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NeSpace: AI Customer Centre with Brain is a transformative customer support solution that leverages advanced artificial intelligence to deliver fast, consistent, and personalized service.
A
24/7 CUSTOMER SUPPORT
Provides continuous assistance at any time, ensuring customer queries are addressed promptly, regardless of the hour.
B
AUTOMATED COMMUNICATION
No Human Required:
Streamlines interactions with automated responses, reducing dependency on human agents and minimizing errors.
C
CUSTOMER CHAT RECORDS and ANALYSIS
Automatically records every interaction and uses advanced analytics to monitor performance, understand customer trends, and identify areas for improvement. This feature enhances service quality over time by providing actionable insights for strategic decision-making.
D
MULTILINGUAL SUPPORT (OVER 100 LANGUAGES)
Breaks down language barriers, allowing businesses to connect with a global and local audience effortlessly.
E
BOOKING SYSTEM
The solution integrates with calendar and booking systems to streamline scheduling for appointments, meetings, or consultations. This integration transforms inquiries directly into actionable engagements.
F
CRM & LEAD MANAGEMENT SYSTEM
By connecting with customer relationship management (CRM) and lead management tools, the service captures potential leads during interactions and seamlessly transitions them into your sales or support workflows.
G
AI VOICE CALLING SYSTEM
Just like a human call centre, this add-on feature leverages advanced AI to automate call handling and responses. It is designed to efficiently manage all voice interactions, offering an additional channel for immediate and personalized customer support.
H
LEAD GENERATION and MANAGEMENT SYSTEM
Integrated CRM system allows you capturing and nurturing potential leads effectively.
I
CUSTOM KNOWLEDGE BASE INTEGRATION
The service leverages a tailored knowledge base specific to your business, ensuring that the AI has access to industry-specific information and FAQs for delivering accurate, relevant responses.
J
AUTOMATED ESCALATION & EXPERT SUPPORT
For complex or specialized queries, the system can escalate issues automatically by routing them to human experts or triggering callback mechanisms. This ensures that while routine queries are handled efficiently by the AI, more critical issues receive the attention they require.
NeSpace AI Nexus
Nelabs is at the forefront of revolutionizing business communication with a clear and compelling vision: Enlightening Business Communication with AI. We believe that effective communication is the cornerstone of success, and our mission is to empower organizations to connect, collaborate, and grow through intelligent, data-driven solutions.
Our Vision & Mission:
Nelabs is dedicated to bridging the gap between advanced technology and human interaction. We harness the power of artificial intelligence to transform how businesses communicate across every medium. Our mission is to develop, analyze, and optimize communication strategies that drive engagement, clarity, and precision in every interaction. By integrating AI into every facet of business communication, we enable organizations to be more responsive, agile, and innovative in a rapidly evolving digital landscape.
Benchmarks
Knowledge Base
Regorously Trained Human like Understanding of Business
Autonomous System
Nespace doesnot need human intervention. It handles text, audio and call by its own.
100+ Language
Ability to recognise language and respond instantly
NeSpace Nexus: Central AI
Custom to each business yet capability to utilise power of large AI system.